FAQs

We take the security of your personal information seriously and employ industry-standard encryption technologies to safeguard your data. Additionally, we have strict internal policies and procedures in place to protect your information from unauthorized access or disclosure.

We collect only the information necessary to process your orders and provide you with the best possible shopping experience. This may include your name, email address, shipping address, and payment details. We do not sell or share your personal information with third parties for marketing purposes without your consent.

Yes, we use cookies to enhance your browsing experience and personalize your interactions with our website. Cookies are small text files that are stored on your device and help us analyze website traffic, customize content, and provide targeted advertisements. You can choose to accept or decline cookies through your browser settings.

In the unlikely event of a data breach or security incident, we have established protocols in place to respond promptly and mitigate any potential risks to your personal information. We will notify you and the appropriate authorities as required by law if your data is compromised.

Yes, you can update or delete your personal information by accessing your account settings or contacting our customer service team. We will promptly process your request in accordance with applicable privacy laws and regulations.

If you notice any suspicious activity or have concerns about privacy and security, please contact our customer service team immediately. We take all reports seriously and will investigate any issues to ensure the integrity of our systems and the protection of your information.

We offer a detailed sizing guide to help you determine the perfect size for your rings, bangles, and other jewelry pieces. Please visit our Size Guide on the product page for step-by-step instructions on accurate measurement.

To keep your gold-plated jewelry looking its best, gently wipe it with a soft, clean cloth after each wear to remove any oils or residues. Store your jewelry in a cool, dry place, such as a jewelry box or pouch. Avoid contact with water, perfumes, deodorants, and harsh chemicals, which can damage the gold plating.

Our gold-plated jewelry is crafted with meticulous attention to detail by skilled artisans. We focus on delivering pieces that are both durable and elegant, ensuring you receive high-quality jewelry that stands the test of time.

Our products utilize a range of plating and coating techniques to achieve different finishes. These include methods such as 18 karat gold coating, where a layer of 18 karat gold is applied to the surface, 22 karat gold forming, which involves the item being made from 22 karat gold itself, 92.5% silver plating, which signifies sterling silver and many other

The lifespan of the gold plating varies based on how often the jewelry is worn and how well it is maintained. By following our care guidelines, you can significantly extend the life of your gold-plated jewelry.

While you can wear gold-plated jewelry daily, it’s best to take precautions to prolong its beauty. Avoid wearing it during activities that might expose it to water, sweat, or harsh chemicals. Regular gentle cleaning and proper storage are key to maintaining its appearance.

Our gold-plated jewelry is crafted to be hypoallergenic, using high-quality materials that minimize the risk of allergic reactions. However, if you have known metal sensitivities, please consult with us before purchasing to ensure our jewelry is suitable for you.

Shipping costs vary depending on the destination and the weight of your order. You can view the shipping charges at checkout before making your purchase.

For domestic orders within India, we typically deliver within 7-10 business days from the date of purchase. However, please note that delivery times may vary based on your location and any unforeseen circumstances.

For international orders, delivery typically takes between 20 - 30 business days from the date of purchase. Again, delivery times may vary depending on customs procedures and other factors beyond our control.

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with tracking details so you can monitor the progress of your delivery.

Currently, we do not offer expedited shipping options. However, we are continuously exploring ways to enhance our shipping services to better serve our customers.

You can expect your package to arrive within 7-10 business days if you're located within India. For international orders, delivery typically takes between 20 - 30 business days. Please note that delivery times may vary based on factors such as your location, customs procedures, and any unforeseen circumstances.

If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order details, and we will investigate the matter promptly.

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time. We apologize for any inconvenience this may cause.

Once an order has been placed, we are unable to modify the shipping address. Please ensure that your shipping information is accurate before completing your purchase.

We only accept returns under certain conditions. If your order arrives with a broken or damaged product, we will consider a return. However, to initiate a return, you must record a video while opening the parcel to demonstrate the condition of the items upon arrival. Please contact our customer service team within [specific time frame] of receiving your order to begin the return process.

We do not offer refunds. Instead, we offer replacements for eligible returns as outlined in our return policy.

Product replacement is available under the following conditions:

1. The product arrived damaged or broken.
2. You must recorded a video while opening the parcel to demonstrate the condition of the items upon arrival.
3. You must contact our customer service team within 3 days of receiving your order to request a replacement.

If you choose to replace a product with a different item, you may be required to pay additional delivery charges. This applies even if the original product arrived damaged or broken. Please note that this fee is not applicable to damaged products being replaced with the same item.

To initiate a return or request a replacement, please contact our customer service team with your order details and provide any necessary documentation, such as a video showing the condition of the items upon arrival.

If you receive the wrong item or an incomplete order, please contact our customer service team immediately, and we will work to resolve the issue as quickly as possible.

We accept a variety of payment methods through Razorpay, including:

Credit/Debit Cards (Visa, MasterCard, American Express, RuPay)
Netbanking from major banks
UPI (Unified Payments Interface)
Mobile Wallets (Paytm, PhonePe, Mobikwik, FreeCharge, etc.)

Please note that available payment methods may vary depending on your location and the type of order you're placing.

Yes, it is safe to use your credit/debit card on our website. We use Razorpay as our payment gateway, which employs industry-standard encryption technology to protect your payment information during the checkout process. Additionally, we do not store your credit/debit card details on our servers after the transaction is complete.

Currently, we do not offer installment payment options. However, we are constantly evaluating new payment methods to provide more flexibility for our customers.

Yes, you will receive an email confirmation with an invoice for your purchase shortly after completing your order. If you require a printed invoice or have any specific requirements regarding your invoice, please contact our customer service team, and we'll be happy to assist you.

Once an order has been placed and payment has been processed, changes or cancellations may not be possible. However, if you need assistance with your order, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.

The order total displayed at checkout includes the cost of the items purchased and any applicable shipping charges. Depending on your location and the nature of the items in your order, additional taxes or duties may apply. These charges will be calculated and displayed at checkout before you complete your purchase.

We value your feedback and encourage you to share your thoughts about your shopping experience with us. You can leave feedback or a review by visiting the product page of the item you purchased and clicking on the "Write a Review" button. Alternatively, you may receive an email invitation to leave feedback after your order has been delivered.

Feedback helps us understand what we're doing well and where we can improve. Your insights allow us to continually enhance our products and services to better meet your needs and preferences. Whether positive or constructive, we welcome all feedback as an opportunity for growth and improvement.

We take customer feedback seriously and use it to inform our decision-making processes and improve our offerings. Our customer service team reviews all feedback and suggestions regularly to identify trends and areas for improvement. Rest assured that your feedback will be considered carefully, and we appreciate you taking the time to share your thoughts with us.

No, we do not currently accept anonymous feedback. We believe that open and transparent communication is essential for understanding and addressing our customers' needs effectively. If you have feedback or suggestions you would like to share with us, we encourage you to provide your contact information so that we can follow up and ensure your concerns are addressed promptly. Your privacy and confidentiality are important to us, and we will handle your feedback with the utmost care and discretion.

If you have a negative experience or encounter any issues with your order, we encourage you to contact our customer service team as soon as possible. We are committed to resolving any problems promptly and ensuring your satisfaction with your shopping experience.

We believe in transparency and authenticity, so we do not filter or moderate reviews based on sentiment. However, we reserve the right to remove reviews that contain inappropriate language, personal attacks, or irrelevant content. Our goal is to provide a platform for honest and constructive feedback from our customers.